Online together
Helping a parent use Datamed
An independent guide for families in Latvia helping an adult relative check a message about their own records.
Omlove Family editorial
Confirm the service the clinic named
Ask your parent what the clinic told them and which result they were expecting. Providers can use different channels for different records. Riga East University Hospital, for example, publishes instructions for radiology results and identifies Datamed as one of the services. Use the instructions for the specific appointment, and confirm the route with the clinic if anything is unclear.
Check unexpected messages independently
If your parent received a link they did not expect, open the clinic’s website separately or call it on a number you have verified. Ask whether it sent the message and which site it uses. Use the official Datamed page or the institutional link the clinic confirms. A familiar logo or sender name on its own is not enough to verify a message.
Let your parent control the sign-in
Sit together and help with things such as reading the screen or finding the browser. Your parent should handle their own authentication prompts and decide what they want you to see. Pause if a request appears that they did not initiate or do not understand. Keep access codes, passwords and personal documents out of chat or shared family notes.
Clarify authority if you need to act on their behalf
Contact the clinic or Datamed support to ask what procedure applies to that provider and record. Ask what permission is required and which channel should be used. When you next speak as a family, agree what can be shared and with whom. Take questions about the meaning of any result to the clinician responsible for the examination.